سياسه الاستبدال و الاسترجاع

We at Seen Q store are committed to the satisfaction of our valued customers, and we provide a flexible return and exchange policy that complies with the applicable regulations in the Kingdom of Saudi Arabia. First: Return and Exchange Conditions Timeframe: The customer has the right to request a return within 4 days or an exchange within 7 days from the date of receipt of the order. Product condition: The product must be in its original condition, unused, with all accessories and original packaging, and attached with the purchase invoice. Non-returnable or non-exchangeable products: Products that have been used or opened. Products that have been damaged or broken due to misuse. Products that have been modified or repaired outside authorized service centers. Products containing software or applications that have been activated or used. Second: Cases where the store bears the shipping costs If the product has a manufacturing defect or if a different product than ordered was shipped, the store bears the full shipping and return costs. Third: Cases where the customer bears the shipping costs If the customer wishes to return or exchange for personal reasons (such as change of mind), the customer bears the shipping and return costs. Fourth: Return and exchange process Contact customer service: The customer must contact customer service via email at [email protected], WhatsApp: 0558587558, or mobile: 0558587558, providing the order number and product details. Store approval: After reviewing the request, the customer will be notified of approval or rejection, and shipping instructions will be provided if approved. Product inspection: Upon receiving the returned product, our team will inspect it to confirm its condition. Refund: If the return is approved, the paid amount will be refunded to the same payment method used within 7 to 14 business days. Fifth: Warranty Warranty period: The warranty duration varies depending on the product type and is clarified on the product page. Warranty conditions: The warranty covers manufacturing defects only and does not include damages caused by misuse or accidents. Please note that this policy complies with e-commerce regulations in the Kingdom of Saudi Arabia. We reserve the right to modify this policy as necessary. Your satisfaction is our priority, and we appreciate your cooperation.